1. How can I place an order?
You can place an order directly on our website by browsing through our product catalog, adding items to your cart, and proceeding to checkout. Once your order is placed, you’ll receive a confirmation email with your order details.2. What payment methods do you accept?
We accept a variety of payment methods, including:- Credit/Debit Cards (Visa, Mastercard)
- Bank Transfers
- Mobile Payment Services
- Pay on Delivery (available for selected locations)
3. Do you offer nationwide delivery?
Yes, we offer delivery across Lagos and nationwide. Delivery times vary based on your location:- Lagos: 24-72 hours depending on the zone.
- Outside Lagos: 3-7 working days.
4. What are your delivery charges?
Delivery charges vary depending on your location:- For Mainland Central and Island Central: ₦1,500 – ₦3,000
- For Lekki Corridor and Island Extended: ₦1,000 – ₦2,500
- For Outskirts: ₦3,500 – ₦4,000
5. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email or SMS. You can use this number to monitor the status of your delivery online.6. What should I do if my order arrives damaged or incorrect?
We strive to ensure that all orders are delivered in perfect condition. However, if you receive a damaged or incorrect item, please contact us within 24 hours of receiving your order. You can reach us via email at support@beautyplushaven.com or WhatsApp at +2349113397546 to arrange for a replacement or refund.7. How do I initiate a return?
If you wish to return an item, please contact us at support@beautyplushaven.com within 7 days of receiving your order. The item must be in its original packaging, unused, and in resalable condition. We will provide you with instructions on how to send the item back to us.8. How long does it take to process a refund?
Once we receive the returned item and verify its condition, we will process your refund within 7-10 business days. The refund will be issued to your original method of payment.9. Can I cancel my order?
You can cancel your order before it is shipped by contacting us as soon as possible at support@beautyplushaven.com. If the order has already been shipped, you can still return it following our return policy.10. Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Follow us on social media and subscribe to our newsletter to stay updated on the latest offers and deals.11. Are your products authentic?
Absolutely! We pride ourselves on offering 100% authentic beauty and skincare products. We source our products directly from reputable manufacturers and authorized distributors to guarantee quality.12. How can I contact your customer service?
You can reach our customer service team via:- Email: support@beautyplushaven.com
- WhatsApp: +2349113397546
13. What should I do if I don’t receive my order?
If you haven’t received your order within the expected delivery window, please contact us immediately at support@beautyplushaven.com or via WhatsApp at +2349113397546. We will investigate the issue and provide you with a resolution as quickly as possible.14. Do you ship internationally?
At the moment, we only ship within Nigeria. We are working on expanding our services to include international shipping in the near future.15. Can I make changes to my order after it’s placed?
If you need to make changes to your order, such as updating the shipping address or adding/removing items, please contact us immediately. We can make changes as long as the order has not yet been shipped.If you have any other questions that are not listed here, feel free to reach out to us. We’re always happy to assist!